Luxury goods sales are projected to grow at a CAGR of ~2.1% from 2021-2026 to an overall market size of $91.7 billion, from $83 billion in 2021.
Luxury brands are making significant investments in shoring up their digital capabilities across order visibility, inventory management, fulfillment, and personalized shopping experiences both online and in-store.
Incisiv’s Unified Commerce Benchmark Index for Specialty Retail
- Search & Discovery: Effectiveness, relevance, and maturity of digital selling experiences.
- Cart & Checkout: Order personalization, inventory visibility, checkout steps and payment options, order pickup and returns
- Promising & Fulfillment: Availability, speed, cost, and convenience of fulfillment
- Service & Support: Resolution, returns, customer assistance, loyalty program, and account management
Dive Deeper with the Unified Commerce Benchmark for Specialty Retail
For a comprehensive analysis of unified commerce across all specialty retail segments, don’t miss the “Unified Commerce for Specialty Retail” benchmark. Gain valuable insights, best practices, and in-depth case studies from industry leaders beyond your immediate peer group.
Elevate your brand’s customer experience and stay ahead of the curve with the full benchmark report.
